Error 1324: The path RSA Security contains an invalid character (1)

When trying to uninstall the RSA agent on a Windows 2003 x86 server in order to upgrade the agent to version 6.1.3, we encountered the below error message:

Error 1324: The path RSA Security contains an invalid character.

As advised by RSA Support, the following steps were carried out:

1. Logon to the server using the local administrator account to remove the belowmentioned folders and registry settings:

File locations:

C:\Program Files\RSA Security\RSA Authentication Agent

C:\Program Files\Common Files\RSA Shared

Registry:

[HKEY_CLASSES_ROOT\rsaconf]

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\rsaconf]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\Cpls] - "RSASecurityCenter"="C:\\Program Files\\Common Files\\RSA Shared\\RSA Security Center\\SCACPL.cpl"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] - "RSANotificationIcon"="\"C:\\Program Files\\Common Files\\RSA Shared\\RSA Security Center\\RSANotificationIcon.exe\""

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]- "UIService"="\"C:\\Program Files\\Common Files\\RSA Shared\\BackendUI\\UIService.exe\""

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls]- "C:\\Program Files\\RSA Security\\RSA Authentication Agent……….

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls]- "C:\\Program Files\\Common Files\\RSA Shared……….

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon] - "GinaDLL"="C:\\Program Files\\RSA Security\\RSA Authentication Agent\\AceGina.dll"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]- "C:\\Program Files\\Common Files\\RSA Shared……….

[HKEY_LOCAL_MACHINE\SOFTWARE\RSA Security]

[HKEY_LOCAL_MACHINE\SOFTWARE\RSAACEAgents]

[HKEY_LOCAL_MACHINE\SOFTWARE\SDTI\ACECLIENT]

2. Reboot the server.

3. Proceed to install the RSA Authentication Agent version 6.1.3.